Refund policy

Return & Refund Policy

At Vienne Charms, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Returns

We currently accept returns only within Estonia.

To be eligible for a return, there must be a valid reason, such as:

• The item arrived damaged or broken.
• The item is not functioning as intended.
• The item does not match the product description.
• Another product-related issue that significantly affects its use.

Refunds

For customers outside Estonia, we offer refunds only.

Refunds will be considered if there is a valid reason, including:

• The item arrived damaged or broken.
• The item is not functioning properly.
• The item does not match the product description.
• Another verified issue with the product.

How to Request a Return or Refund

If you would like to request a return or refund, please contact us at VienneCharms@gmail.com or send us a message on Instagram at @VienneCharms.

When submitting your request, please include:

• Your order number (if available) and your name.
• A description of the issue.
• Clear photos showing the current condition of the item.
• Photos or videos clearly demonstrating the damage, defect, or the part that is not functioning properly.

Providing this information helps us review your request as quickly as possible.

Refund Process

Once your refund request has been reviewed and approved, we will process your refund as quickly as possible. While we aim to issue refunds promptly, please allow up to 3 business days for the refund to be processed. Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.